Anger over O2 network issues

Will O2 customers be compensated?

O2 has not yet announced whether it plans to offer its customers a refund over the service outage today.

In July, when millions of customers lost reception for around 24 hours, O2 gave customers a 10% discount on their bills for the month of July, equivalent to three days' usage.

Pay-as-you-go customers received £10 extra credit and all O2 customers, including those who weren't affected, received a £10 voucher to spend in its retail stores.

According to the technology website ZDNet, it was the first time O2, or any other mobile company in the UK, had compensated customers for a service outage.

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Anger over O2 network issues

Millions of O2 customers were left unable to to make or receive calls or data after after a technical fault struck at around noon. O2 says it has rectified the fault but some customers are still complaining of problems.

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