Wiltshire care home apologises for letting families down

Shadow minister Liz Kendall said last night's Panorama had highlighted serious concerns at Postern House in Wiltshire, which the Care Quality Commission inspected in January this year, after the report on Winterbourne View.

Ridgeway Partnership, which runs Postern House, said it accepted that families had felt let down by the level of care provided to their loved ones and it intended to "listen to them and learn from that." In a statement, it added:

We are sorry that families feel we let them down in terms of our communications with them and we will be contacting them to apologise personally. We also regret that the experience of some of the people we support and care for wasn't what it should have been.