The head of Lloyds Banking Group said it had made "significant progress" despite reporting a third quarter loss, caused by additional costs from the PPI scandal.
"We could not transform this business without addressing the PPI legacy," Chief executive Antonio Horta-Osorio said, adding that he was confident the group could rebuild the trust of its customers.
Mr Horta-Osorio said the scandal happened as banks "lost sight of their core values, had become complacent, non-customer focused and inefficient".
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The Duchess of Cambridge has been on maternity leave since the week before Easter.
The Duke and Duchess of Cambrige have been together for 15 years and will have three children under the age of four.
News of William and Kate’s third child was announced on September 4 and the duchess went on maternity leave on March 22.