Majority of child abuse calls fail due to lack of information

More than half of all calls made to the NSPCC about child abuse cannot be referred to the police or social services due to lack of information, the charity revealed today, as it issued new guidance on how to better protect children.

Parents play an essential role in reporting suspected cases, the charity said, as they are able to detect less obvious and often non-physical abuse - compared to the marks and bruises more easily spotted by teachers, neighbours or family friends.

Over a third of calls to the NSPCC about child sexual abuse are made by the child's own parent. Yet many often hesitate to provide enough detail to allow further action to be taken, the guidelines said, as the suspected abuser is often a relative or well known to the caller.

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