When Hayley died, we recognised that some of her care fell below our usual high standards and for this we offer a heartfelt apology for the distress that has been caused.
We’ve taken all the steps possible to learn from this. We’ve gone beyond the recommendations of our investigation and improved the way we do things to ensure that no children or families experience anything like this again.
More top news
Royal Navy vessels are following Russian warships 'every inch of the way' as they pass through the English Channel on their way to Syria.
Official figures show parents are increasingly defying government rules and taking their children on unauthorised trips during term-time.
Tabloid 'King of the Sting' given a jail sentence for tampering with evidence in the collapsed drugs trial of pop star Tulisa Contostavlos.