When Hayley died, we recognised that some of her care fell below our usual high standards and for this we offer a heartfelt apology for the distress that has been caused.
We’ve taken all the steps possible to learn from this. We’ve gone beyond the recommendations of our investigation and improved the way we do things to ensure that no children or families experience anything like this again.
More top news
Northern Ireland's abortion laws break the EU human rights convention, Belfast High Court has ruled.
Police reopen investigation into brutal murder of David Clarke, 14-years after he was "savagely beaten" to death in his own home.
Flooded in January, farming-driven Malawi ends 2015 facing its worst drought for more than 20 years. And now a slower tragedy is unfolding.