The Chief Executive of SSE, Ian Marchant, said it was "unfortunate" the company had to put prices up in October, but said it was necessary to stop the retail division losing money. Figures show the average profit made by supplying energy to SSE customers works out at 20 pence per account per week.
Ian Marchant posted a full message on YouTube. Watch his video here.
More top news
An audio series about a 15-year-old murder mystery that has captivated global audiences reaches its conclusion today.
Passengers cry out and prayers are heard as a plane endures turbulence so severe it forced the pilot to take an unscheduled landing.
Michael Swain says the 'fantastic' surgery has made a huge difference to his life.