The Chief Executive of SSE, Ian Marchant, said it was "unfortunate" the company had to put prices up in October, but said it was necessary to stop the retail division losing money. Figures show the average profit made by supplying energy to SSE customers works out at 20 pence per account per week.
Ian Marchant posted a full message on YouTube. Watch his video here.
More top news
President is 'planing to overturn' guidance ordering schools to allow trans students to use the toilets matching their gender identity.
Republican politicians have faced a barrage of questions about the Trump administration's agenda during hostile town hall meetings.
An unemployed plasterer who admitted the one-punch manslaughter of banker Oliver Dearlove has been cleared of his murder.