The Chief Executive of SSE, Ian Marchant, said it was "unfortunate" the company had to put prices up in October, but said it was necessary to stop the retail division losing money. Figures show the average profit made by supplying energy to SSE customers works out at 20 pence per account per week.
Ian Marchant posted a full message on YouTube. Watch his video here.
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New 'smart ticketing' plans will also be introduced so travellers can receive automatic compensation payments for late trains.
The 41-year-old father of six died last Thursday - a week before he and the band had been due to begin touring in North America.