The Chief Executive of SSE, Ian Marchant, said it was "unfortunate" the company had to put prices up in October, but said it was necessary to stop the retail division losing money. Figures show the average profit made by supplying energy to SSE customers works out at 20 pence per account per week.
Ian Marchant posted a full message on YouTube. Watch his video here.
More top news
Celebrities including Chris Evans and Joanna Lumley are expected to attend the event marking 50 years since the broadcaster went on air
Staging a 'feast in a cemetery' is an important date in the calendar of one of Europe’s last surviving ethnic folk cultures, the Setos.
What was the reaction online to the first presidential debate that saw Clinton and Trump go head-to-head?