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UKBA's 'backlog of 100k letters'

UK Border Agency (UKBA) staff dealt with a backlog of immigration cases so inefficiently that at one point 100,000 pieces of post were unopened, a report said today.

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Home Office vows to transform UKBA

We have known for some time that UKBA is a troubled organisation with a poor record of delivery.

Turning the agency around will take time, but we are making progress. The Border Force is now an independent organisation and its performance is improving.

And UKBA has a transformation plan that will put the agency on a surer footing.

A new performance and compliance unit has been created to provide assurance that information and data that is routinely published by the agency is robust and reliable.

The Home Secretary will invite John Vine as part of his future inspection plan to inspect the audit and assurance mechanisms of the agency.

– A Home Office spokesman

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