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Critical elderly care report

Elderly and vulnerable people in England are at risk of receiving "poor or unsafe care", the regulator has said. It has warned there was a culture in which the "unacceptable care becomes the norm".

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CQC: 'Patient care must always be at the heart of NHS'

These pressures can not be used as an excuse to deliver poor care.

Health and care services need to rise to the challenge of responding to the increasingly complex conditions suffered by our ageing population.

That means delivering care that is based on the person's needs, not care that suits the way organisations work.

It also means that different services need to work well together in an integrated way that meets the best interests of the people who use these services.

– David Behan, chief executive of the CQC

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