Unacceptable care becoming the norm, warn CQC

The CQC, which regulates health and social care in England, said that when it witnessed poor care, there were three main underpinning factors:

  • A care culture in which the "unacceptable care becomes the norm".
  • An attitude to care that is "task-based", not person-centred.
  • Providers who try to manage with high vacancy rates or poorly deployed staff.

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Critical elderly care report

Elderly and vulnerable people in England are at risk of receiving "poor or unsafe care", the regulator has said. It has warned there was a culture in which the "unacceptable care becomes the norm".