The CQC, which regulates health and social care in England, said that when it witnessed poor care, there were three main underpinning factors:
- A care culture in which the "unacceptable care becomes the norm".
- An attitude to care that is "task-based", not person-centred.
- Providers who try to manage with high vacancy rates or poorly deployed staff.
More top news
No energy supplier scored highly enough to be awarded the Which? recommended provider status.
ITV said the move was to "focus our efforts on our digital platforms, in support of the main show."
A freezing, frosty night for some of us, milder for others