The CQC, which regulates health and social care in England, said that when it witnessed poor care, there were three main underpinning factors:
- A care culture in which the "unacceptable care becomes the norm".
- An attitude to care that is "task-based", not person-centred.
- Providers who try to manage with high vacancy rates or poorly deployed staff.
More top news
A toddler survived for days on his own after his mother collapsed and died as she fed his one-year-old brother - who also choked to death.
A police officer has won a legion of fans after a picture of him comforting a baby girl caught up in a horror car crash went viral.
A mother has claimed that she was left a spiteful note from fellow diners accusing her son of "ruining" their meal with his screaming.