Unacceptable care becoming the norm, warn CQC
The CQC, which regulates health and social care in England, said that when it witnessed poor care, there were three main underpinning factors:
- A care culture in which the "unacceptable care becomes the norm".
- An attitude to care that is "task-based", not person-centred.
- Providers who try to manage with high vacancy rates or poorly deployed staff.
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