The CQC, which regulates health and social care in England, said that when it witnessed poor care, there were three main underpinning factors:
- A care culture in which the "unacceptable care becomes the norm".
- An attitude to care that is "task-based", not person-centred.
- Providers who try to manage with high vacancy rates or poorly deployed staff.
More top news
Primary school teacher Lewis Siddall was killed in an 'unprovoked and senseless' act of violence, family and police say.
Make the most of the mild air.
The vehicle is captured on CCTV crashing through the shop window and hitting a browsing customer who was lucky not to be seriously hurt.