– Royal Mail chairman Donald Brydon
Dog attacks cause injuries and terrible trauma to our staff. Nobody should have to endure this and our staff are at an increased risk of such attacks simply because of the job they do.
We welcome the findings in Sir Gordon Langley's independent report, especially his call for an urgent reform of the laws in England and Wales.
We have also taken on board his comments that Royal Mail should take a more robust approach with customers whose dogs attack postmen and women. We will adjust our policies immediately.
The Royal Mail pledged today to take more action against owners of dogs that attack postal workers after a new report called for tougher legislation.