Ofgem: E.ON compensation is 'positive step'

Sarah Harrison, Ofgem's senior partner in charge of enforcement, said:

Ofgem has put in place protections for consumers so they can get a fair warning if their supplier puts up prices and time to shop around for a better deal.

E.On has accepted it failed to meet these protections. Today's announcement that E.On will compensate customers is a positive step by the company to put right their mistakes and is welcome.

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E.ON customer switch payout

Energy supplier E.ON is to pay back around £1.4 million to some 94,000 customers who were incorrectly charged exit fees or overcharged following price rises, regulator Ofgem has said.