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E.ON customer switch payout

Energy supplier E.ON is to pay back around £1.4 million to some 94,000 customers who were incorrectly charged exit fees or overcharged following price rises, regulator Ofgem has said.

View all 5 updates › welcomes Ofgem ruling

Ann Robinson, Director of Consumer Policy at, said:

This announcement is very welcome. Ofgem and E.ON are taking a good and sensible approach which will ensure that customers are not left out of pocket.

It’s also good that more vulnerable households will benefit from the goodwill gesture being made to the consumer fund that E.ON runs in partnership with Age UK. Today’s announcement also sends a very timely reminder to consumers that if they are unhappy about their supplier increasing its prices they are free to switch to a better deal.

Suppliers now have to give you 30 days’ notice and you will not incur exit fees or the higher charges as long as you let your supplier know that you are leaving during this timeframe.

With some announced price rises yet to come into effect, consumers can still enjoy this window of opportunity.

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