Dental patients 'being misled'

Half a million patients may be being given the wrong information about NHS dental entitlements and paying more for private treatment as a result, new research has found.

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Why have dentists been examined?

The The Office of Fair Trading launched a study into NHS and private dentistry in September 2011. These issues included:

  • Concerns about the accuracy of pricing and treatment information provided to patients, potentially causing them unnecessary costs.
  • The high number of dentistry complaints reported to Consumer Direct (a consumer feedback service operated by the OFT).
  • Concerns about patients not being able to access dental services directly (such as seeing a dental hygienist), and instead having to access services through their dentist first, incurring additional charges by doing so

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