Retail expert Carmel Allen has told Daybreak that "shopping behaviour online has changed."
"When we first started shopping online price was the imperative thing and now it's very much, can I take it back? Is it easy to return?"
More top news
Gulf War veteran Paul Briggs' widow, Lindsey, 40, launched legal action to have his life support withdrawn so he could "die with dignity".
Rescue workers are at the site Sunday morning trying to cut open mangled coaches.
Despite chilly temperatures it will be a mostly dry day, and milder than yesterday.