Some 152,000 customers will get a total of £270 million compensation after mistakes by remnants of Northern Rock.
Northern Rock Asset Management, the publicly owned bit, made mistakes on loan documents between 2008 and now, so customers will get interest back.
If you had a loan with them you will be contacted in coming days to see if you will get compensation. It's a major embarrassment.
After Northern Rock announced £270 million-worth of refunds to 152,000 customers, could Virgin Money also be set for a payout?
Will Northern Rock send you money? What have they done wrong? And, what should you do now? Our Consumer Editor answers the key questions.
Some 152,000 Northern Rock customers will get a total of £270 million compensation after a small but costly mistake.