Northern Rock customers given 'incomplete' information on loans

Richard Banks, the boss of UK Asset Resolution Limited who are overseeing the winding down of Northern Rock, told ITV News's Laura Kuenssberg that customers were given "incomplete" and not "misleading" information about their loans.

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Northern Rock's £270m blunder

Around 152,000 Northern Rock customers will receive hundreds of pounds each in refunds over incorrect paperwork in loan deals.