Northern Rock's £270m loan blunder
More than 150,000 Northern Rock customers will receive hundreds of pounds each in refunds over incorrect paperwork in loan deals.
The mistake was not spotted for five years.
ITV News' Business Editor Laura Kuennsberg reports.
Read more: Northern Rock's small but extremely expensive mistake
Could Virgin Money customers also be set for payouts?
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Northern Rock's small but extremely expensive mistake
Some 152,000 Northern Rock customers will get a total of £270 million compensation after a small but costly mistake.