Northern Rock's £270m loan blunder

More than 150,000 Northern Rock customers will receive hundreds of pounds each in refunds over incorrect paperwork in loan deals.

The mistake was not spotted for five years.

ITV News' Business Editor Laura Kuennsberg reports.

Read more: Northern Rock's small but extremely expensive mistake

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Northern Rock's £270m blunder

Around 152,000 Northern Rock customers will receive hundreds of pounds each in refunds over incorrect paperwork in loan deals.