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NHS reforms 'should give patients more rights'

There are big challenges, not least the financial backdrop, but we must be ambitious. We want to make the NHS the best customer service in the world by doing more to put patients in the driving seat.

We are determined to focus on outcomes and the rights people have under the NHS Constitution, as well as ensure those most in need gain most from the support we provide.

– NHSCB chief executive Sir David Nicholson

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