Health Secretary Jeremy Hunt has said he would be "keeping a careful eye" on reports of patient neglect at a hospital in Worcestershire.
He said: "I know most NHS staff including many at the Alexandra Hospital will be shocked to hear these stories. I want to support them in making sure that these awful experiences are not repeated.
"In future, we will be implementing a systematic way of measuring patients' experiences, both good and bad, so that the public can see how individual hospitals are doing at providing the highest possible standards of care."
More top news
The first African American actor to play the lead role in Les Misérables on Broadway has died, aged 21.
Crisis talks are to be held on the future of curry houses as cheap supermarket deals and immigration rules threaten the £4 billion industry.
Rain expected in the next 24 hours - no surprise there with it being a Bank Holiday - but there'll also be some brighter skies in places.