Health Secretary Jeremy Hunt has said he would be "keeping a careful eye" on reports of patient neglect at a hospital in Worcestershire.
He said: "I know most NHS staff including many at the Alexandra Hospital will be shocked to hear these stories. I want to support them in making sure that these awful experiences are not repeated.
"In future, we will be implementing a systematic way of measuring patients' experiences, both good and bad, so that the public can see how individual hospitals are doing at providing the highest possible standards of care."
More top news
The vehicle is captured on CCTV crashing through the shop window and hitting a browsing customer who was lucky not to be seriously hurt.
After its meteoric five-year expansion, ITV News has learned a new legal challenge could have a costly impact on Uber's booming business.
Journalist Steve Hewlett, who shared his experience of battling cancer on BBC Radio 4, has died of the disease at the age of 58.