Health Secretary Jeremy Hunt has said he would be "keeping a careful eye" on reports of patient neglect at a hospital in Worcestershire.
He said: "I know most NHS staff including many at the Alexandra Hospital will be shocked to hear these stories. I want to support them in making sure that these awful experiences are not repeated.
"In future, we will be implementing a systematic way of measuring patients' experiences, both good and bad, so that the public can see how individual hospitals are doing at providing the highest possible standards of care."
More top news
Scottish leader Johann Lamont's resignation highlights the post-referendum divisions.
The remaining X Factor contestants face the judges tonight - with an exit predicted for at least one member of boy band Stereo Kicks.
Jack Bruce, the composer, singer and multi-instrumentalist, died today of liver disease at the age of 71.