The Prince of Wales has made a direct plea to doctors and nurses to listen to their patients and to show them “human kindness” following reports of patient neglect at a hospital in Worcestershire.
In an article in the Journal of the Royal Society of Medicine, the prince said the industry must "listen and honour what is being said and not said by patients".
He added that a health service's vision should acknowledge "physical and social environment, education, agriculture and architecture".
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