One million more trains run every year than 10 years ago, more passengers arrive on time than ever before, our safety record is one of the best in Europe and, despite the daily challenges we face, customer satisfaction is at record levels.
As our railway gets busier the challenges get bigger and more complex. We have entered an era of trade-offs.
Increasingly we have to balance the need to build more infrastructure, run trains on time and cut costs, and in many areas choices will need to be made.
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