Passengers who had boarded the 141-foot Seastreak Wall Street in Atlantic Highlands, New Jersey, and were queued up to disembark in New York, were thrown to its deck by the impact of the hard landing.
People were thrown through the air as the commuter ferry slammed into a pier, according to passenger Brett Cebulash, 50, an attorney who regularly rides the ferry, which has a monthly commuting cost of $655 (£409).
People who were standing up flew because of the impact.It was a normal morning, we were rolling into the dock and then they hit something. There was a sudden impact
The boat was travelling on calm waters at between 10 to 12 knots, or about 11.5 to 14 miles per hour when it crashed into the pier, New York City Department of Transportation Commissioner Janette Sadik-Khan said.
More top news
One Direction star Niall Horan has taken to Twitter to condemn a group of "fans" sending him abusive messages about his family.
In the latest in an ongoing 'row', Barnaby Joyce said he was the Hollywood actor's Hannibal Lecter, playing games in his mind.
Soldiers and veterans are being encouraged to "take back control" and vote to leave the EU by a number of senior military officers.