Watchdog boss: CQC is making changes

New CQC chief executive David Behan said the organisation was changing the way it operates:

In our strategic review we consulted widely on a clear statement of our purpose and role.

We also set out our intentions to improve how we communicate with the public, make better use of information, and work more effectively as an organisation and with others, including those who provide care.

We also set out our intentions to tailor the way we regulate different types of organisations based on what has the most impact on driving improvement. We will put people's views at the centre of what we do.

We have already begun to make some of these changes and will continue this process next year.

We have demonstrated through the consultation on the strategy an open and transparent approach. We will ensure that openness and transparency are at the heart of the way we develop.

We are focused on protecting and promoting the health, safety and welfare of people who use health and care services.

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