HMV chief exeutive Trevor Moore has spoken to ITV News' Business Editor Laura Kuenssberg about the events leading up to the retailer entering administration.
He also said the expectation is that "employment would continue" for the company's 4,500 "hugely loyal" employees.
When asked if he takes responsibility for what had happened, Mr Moore said: "I would have liked more time to have been able to develop the solution that I have for the business and implement that plan.
"I very much hope we can bring a business out on the other side".
Following outrage from customers, the administrators running HMV have announced they will honour gift vouchers for the high-street chain.
HMV is not honouring its gift vouchers, leading to an uncertainty that is threatening to change the way Britain gives its gifts.
The boss of HMV said he is confident a solution can be found to keep the brand on the High Street. In what form, however, is less clear.