Financial services firm Deloitte, joint administrators to HMV, said they are looking into concerns that money made on a Hillsborough charity single is paid to the families.
It is the second full day of the Administration and we are working through hundreds of enquiries.
However, we understand why people feel very passionately about the Justice Collective single and have discussed this matter with people involved in the campaign.
We are looking into it as a priority and hope to provide an update very soon.
Following outrage from customers, the administrators running HMV have announced they will honour gift vouchers for the high-street chain.
HMV is not honouring its gift vouchers, leading to an uncertainty that is threatening to change the way Britain gives its gifts.
The boss of HMV said he is confident a solution can be found to keep the brand on the High Street. In what form, however, is less clear.