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Ryanair 'wrong' over ash cloud

Ryanair should have compensated passengers whose flights were cancelled because of volcanic ash in 2010, the EU's top court has found.

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CAA reiterates advice on passenger flight claims

It follows rulings in both the UK and European courts in favour of compensation to passengers whose flights were delayed or cancelled.

These regulations are in place to protect people when things go wrong with their flights. Anyone with concerns that they are not being treated correctly by their airline can contact the CAA for advice or to make a complaint.

– CAA spokesperson

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