Ryanair 'wrong' over ash cloud

Ryanair should have compensated passengers whose flights were cancelled because of volcanic ash in 2010, the EU's top court has found.

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UK travel association: Ryanair has responsibilities

Gillian Edwards, of travel trade association Abta, has said that today’s ruling by the EU’s top court means Ryanair cannot “wriggle out” of its obligations to customers.

She said:

Today's ruling doesn't change passengers' rights but it does show that Ryanair has the same obligations to its customers as any other airline and can't wriggle out of its responsibilities.

Bob Atkinson, of travelsupermarket.com, has urged passengers to contact airlines as soon as they are delayed to avoid requiring court action.

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