In 2012, double the number of people made claims from failed PPI firms, compared to the previous year, research has found.
Claims management companies take a sizeable chunk of any payout. Consumers who make a claim directly to FSCS keep every penny of their compensation.
Some people may prefer to use a claims management company, but it is important that they understand the charges from the outset and are happy to pay them.
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The world's first ever 'hole in the wall' was installed in Enfield, north London, on June 27 1967.
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