Inquiry chair: 'We need a patient-centred culture'
Speaking as the report was published, Mr Francis said:
They were failed by a system which ignored the warning signs and put corporate self-interest and cost control ahead of patients and their safety.
I have today made 290 recommendations designed to change this culture and make sure that patients come first.
We need a patient-centred culture, no tolerance of non-compliance with fundamental standards, openness and transparency, candour to patients, strong cultural leadership, caring compassionate nursing, and useful and accurate information about services.