Regulator 'must be better' at challenging poor care

  • Inspectors to "look more closely at how hospitals are run"
  • More clinical experts to be part of inspection teams (i.e. a nurse will help inspect nurses)
  • Look at ways of developing a team of "specialist inspectors"
  • "Listen much harder" to people who use NHS services and use a "wider range of information and evidence" to assess the quality of care.