The head of the Care Quality Commission (CQC) David Behan has said the Francis report "strengthens" its role as a regulator, but he admitted it must be "much better at identifying and challenging poor care". Here are some of the reforms the CQC plans to make:
- Inspectors to "look more closely at how hospitals are run"
- More clinical experts to be part of inspection teams (i.e. a nurse will help inspect nurses)
- Look at ways of developing a team of "specialist inspectors"
- "Listen much harder" to people who use NHS services and use a "wider range of information and evidence" to assess the quality of care.