A public inquiry has recommended a raft of changes to the NHS designed to put ''patients first'' and give staff greater freedom to raise the alarm over poor standards.
No individuals were named in the Francis report, and nobody was blamed for the deaths of hundreds of patients as a result of failings at Stafford Hospital.
The families who saw their relatives dying on the wards say they want accountability, including the resignation of the chief executive of the NHS who used to oversee the region.
ITV News' Deputy Political Editor Chris Ship reports:
A public inquiry has blamed a failure 'at every level' of the NHS for the abuses at Stafford Hospital that resulted in hundreds of deaths.
The chair of the inquiry into Mid Staffordshire NHS made 290 recommendations to prevent the 'disaster' of Stafford Hospital occurring again.
Managers at Stafford Hospital accept that there were problems on some of the wards. But they say it's now one of the best in the country.