The charges, which need to be approved by the Civil Aviation Authority (CAA), will help pay for the £3 billion of investment that Heathrow is planning. This includes:
- The opening of the new Terminal 2 next year, improved check-in and baggage facilities and more customer service training for staff.
- Flight punctuality at Heathrow - the number of planes taking off or landing within 15 minutes of schedule - was only around 67% in 2007. It has now gone up to 80% and Heathrow wants this figure to increase to 90% by the end of the decade.
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