The National Pensioners Convention said the Government and local authorities need to do more to improve standards of care.
Dot Gibson, general secretary of the pensioner organisation, said:
Around 80% of home care is now provided by the private sector, yet a significant number of them are failing to treat older people with the dignity and respect they deserve.
Local authorities have a responsibility to start commissioning services on the grounds of quality - rather than for the lowest price.
Contracts should only be awarded to those who can guarantee that staff are properly trained and qualified to do the job - and the idea that services can be provided in blocks of 15 minutes at a time has got to stop.
More top news
A husband has been charged with the murder of his wife after his police statement was allegedly contradicted - by her Fitbit device.
Jeremy Corbyn would pose a threat to Britain's national security if elected prime minister, according to Boris Johnson.
Jeremy Corbyn's party is keen to focus on what it perceives as a Tory soft spot in campaigning amid a staffing crisis.