- Bottom in the 19-company satisfaction table was First Capital Connect, with only 40% of its passengers satisfied with its service
- The next least-satisfied passengers were those travelling on Greater Anglia trains, with the company only scoring 42%
Other companies where satisfaction levels were low included:
- Southeastern, 43%
- First Great Western, 43%
- Northern, 44%
- London Midland, 45%
- South West Trains, 47%
- Southern, 48%
- Arriva Trains Wales, 48%
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