Virgin Trains tops rail satisfaction table

Top of the satisfaction table, compiled from responses from 7,500 regular train users was West Coast main line operator Virgin Trains with a score of 67%.

 Virgin train at Central Station in Glasgow
Virgin train at Central Station in Glasgow Credit: Press Association

London Overground was second with 65%, while the London to Tilbury and Southend company c2c and Merseyrail both scored 64%.

Which? who compiled the survey said: "One First Capital Connect customer told us: 'The price has increased and the trains get more and more crowded. I never see any improvements for the extra money I am paying'.

"And a Southeastern passenger said: 'The prices are terrible, the service is bad and trains are often delayed, cancelled and dirty.'."

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UK's 'unhappiest' rail lines

A survey by Which? shows that more than half of train companies have a customer satisfaction score of 50% or lower. Overall, only 22% of train travellers believe their service is improving despite above-inflation fare rises last month.