The industry let customers down badly in relation to the sale of PPI. The significant volume of complaints is a product of LBG’s own failings and the least customers can now expect is that redress, when it is due, will be paid promptly.
In short, LBG’s PPI redress payment systems fell well below the standard the FSA expects, and the size of this fine reflects how seriously we view these breaches. All regulated firms must treat those who complain fairly and that includes paying redress promptly when it is due.
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Tonight western and northern areas will remain a little breezy with a few showers at times.
Leicester are Premier League champions after Tottenham conceded a two-goal lead in a bad-tempered 2-2 draw at Chelsea.
Football fans and players from all over the world savoured Leicester City Premier League triumph on Monday night.