Lloyds Banking Group was fined £4.3 million by the City watchdog today after up to 140,000 customers had their payment protection insurance compensation payments delayed.
The customers were not paid redress within 28 days of receiving a decision letter and almost 9,000 had to wait more than six months for their compensation, the Financial Services Authority said.
The failings relate to Lloyds TSB Bank, Lloyds TSB Scotland and Bank of Scotland, leading to a total fine of £4.3 million.
More top news
ComRes polling agency chairman says the next 100 days will be be gruelling in the most uncertain General Election that anyone can remember.
Pictures taken 70 years after the liberation of the Nazis' Auschwitz death camp echo the horrors of its Holocaust past.
Some 60 years after the brutal post-war communist regime 'disappeared' dissidents, the secrets of Poland's unmarked mass graves are exposed.