Lloyds Banking Group was fined £4.3 million by the City watchdog today after up to 140,000 customers had their payment protection insurance compensation payments delayed.
The customers were not paid redress within 28 days of receiving a decision letter and almost 9,000 had to wait more than six months for their compensation, the Financial Services Authority said.
The failings relate to Lloyds TSB Bank, Lloyds TSB Scotland and Bank of Scotland, leading to a total fine of £4.3 million.
More top news
Cuillin, six, and four-year-old Lejla designed the memorial plaque to their mum that has been installed in the Commons chamber.
Over-abstraction and an exceptionally dry winter are affecting hundreds of streams in England and Wales, warn wildlife experts.
Wet and windy across Scotland this weekend.