Gay couple 'denied double room' at hotel

A gay couple from Manchester claim that a receptionist at a London hotel refused to let them stay in a double room and "insisted" they take a room with separate beds.

Web designer Nick Hurley and his partner said staff at the Thistle Hotel Barbican, in London, treated them in a "homophobic" manner.

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Homophobic receptionist at @thistlehotels refused me & my bf our pre-booked double room. Insisted we take a "family" room w/ separate beds.

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@martcoopscooper @thistlehotels I shall be writing a very strongly worded letter in the morning. It's absolutely not acceptable in 2013.

A spokesperson for the hotel chain said they were investigating the matter and that the company did not tolerate homophobia.

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@nickhurley We're sorry to hear this. We take matters like this very seriously. Please DM details to us so we can look into this immediately

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Hotel apology to gay couple

The Thistle hotel group has 'unreservedly apologised ' to gay couple who said a receptionist at one of its hotels refused to let them stay in a double room and "insisted" they take one with separate beds.