A spokesman from the Thistle Hotel Group has told ITV News that they are investigating claims that a receptionist denied a gay couple access to a double room at a London hotel.
From our initial investigations it appears that the couple booked through an online booking system which didn't work properly and so when they arrived at the hotel there were no double rooms available. We are very sorry if the couple feel they have been badly treated and we are now looking into the situation.
Having spoken to Mr Hurley we understand that the couple were not to upset that there were no double rooms available, but rather with the manner in which this information was conveyed. We have offered them a free night in one of our hotels but they have refused this offer. Thistle Hotels does not tolerate homophobic behaviour and will investigate this matter thoroughly.
More top news
Coldest air yet to arrive
The band's hit singles include You To Me Are Everything, Can You Feel The Force?, and Can't Get By Without You.
The EU Council president welcomed greater detail on the UK's Brexit plans, but said the UK was still trying to have its cake and eat it.