The entire team and I take this matter very seriously. No form of discrimination is acceptable in our hotels and we regret what happened to Mr Hurley and his partner.
This morning we held team meetings across all Thistle Hotels to reinforce that we do not tolerate any form of discrimination and to remind every employee of the culture and beliefs of the whole company for equal positive treatment of every individual.
A full review is taking place at the hotel with staff members on duty Saturday evening. Whatever the outcome it is clear that we failed to appropriately communicate why there were no double rooms available to Mr Hurley and his partner.
We unreservedly apologise again to Mr Hurley and his partner.
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