Following today's announcement of a 11% profit increase, British Gas is offering to answer customer questions in a Twitter Q&A:
Our Customer Service Director, Bert Pijls, is answering your questions until 2pm. Tweet using the #AskBG hashtag.
One Twitter user asked if today's profit announcement would mean a future price cut:
Rather than give a direct answer, Bert Pijls linked to a YouTube video:
More top news
The emotion of Donald Trump's inauguration was too much for Jessica Starr, who told ITV News: "I'm so sorry... this is not America."
Prince William and Kate have announced they are to become 'full-time' Royals as they move their family back to London from Norfolk.
Jobs for Americans, a strengthened military, new trade deals and support for police will shape Donald Trump's four years in government.