Following today's announcement of a 11% profit increase, British Gas is offering to answer customer questions in a Twitter Q&A:
Our Customer Service Director, Bert Pijls, is answering your questions until 2pm. Tweet using the #AskBG hashtag.
One Twitter user asked if today's profit announcement would mean a future price cut:
Rather than give a direct answer, Bert Pijls linked to a YouTube video:
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