A woman has said she is sick with worry after her bank in Birmingham lost a safety deposit box containing up to £20,000 of family heirlooms.
Staff at the branch of NatWest bank where the box was supposed to be in safe-keeping told 69-year-old Hayat Panwar they could not find it when she went to collect the contents for a wedding.
It contained several sentimental items including her father's gold pocket watch and wedding jewellery made from Indian gold given to her by her late mother and grandmother.
Mrs Panwar said she broke down in tears when she was told the news at the branch in Solihull.
She said: "I cried, I was so upset. It makes no sense to me - how they could lose it? How can you trust a bank that loses something like that?"
She said her health has suffered and she has been "sick with worry" since being told of the loss in November 2012.
After almost six months of investigations, NatWest has so far been unable to trace the deposit box and has apologised.