The boss of the NHS in England apologised to the families of those who died at Mid-Staffs NHS Trust. Sir David Nicholson, a local manager at the time, said it was not his fault. The entire NHS had, in effect, taken its eye off the ball as it chased 'targets'.
He went on to say he was the man to put it right - and he was not for quitting. But, as ITV News medical editor Lawrence McGinty reports, some of the families still want him to go: