Eurostar customers frustrated with late service information
Eurostar customers have been tweeting their frustration this morning about not being notified early enough about the suspension of trains due to snow in northern France.
@eurostar v.poor customer service to offer no indication of poss problems 6am and almost 8am when suspend all. Took taxi to Ebbsfleet 745
From @sundersays on Twitter:@sundersays Hi Sunder. The French high speed line is now closed and as a consequence, services are suspended. Apologies for the lack of info
From @Eurostar on Twitter:@eurostar my point is that, as you knew there were problems at 7am and 730am, why no announcements? My wasted trip was avoidable.
From @sundersays on Twitter:Sunder Katwala told ITV News: "I got a £20 taxi at 7:45 am to arrive at 8am, to be told all services were suspended for the day. Announced 'about 10 to 8'"
More top news
British man 'admits' killing his two children in France
A British father has admitted slitting the throats of his two young children in France following a difficult divorce, sources said.
Lessons to be learned from Oxford sex ring trial
Following the Oxford child grooming ring trial and the Rochdale abuse scandal, what should we be focussing on to stop it happening again?
Two hospitalised after Caernarfon Airport plane crash
The Ambulance Service has confirmed a child and a man in his 60s sustained injuries and have been taken to Gwynedd Hospital at Bangor.