Eurostar customers have been tweeting their frustration this morning about not being notified early enough about the suspension of trains due to snow in northern France.
@eurostar v.poor customer service to offer no indication of poss problems 6am and almost 8am when suspend all. Took taxi to Ebbsfleet 745
@sundersays Hi Sunder. The French high speed line is now closed and as a consequence, services are suspended. Apologies for the lack of info
@eurostar my point is that, as you knew there were problems at 7am and 730am, why no announcements? My wasted trip was avoidable.
Sunder Katwala told ITV News: "I got a £20 taxi at 7:45 am to arrive at 8am, to be told all services were suspended for the day. Announced 'about 10 to 8'"
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