What is the NHS 111 service?

  • For urgent medical help calls but not a life-threatening 999 emergencies
  • Unlike 999, the service only offers access to health services, with the police operating on their own 101 non-emergency helpline
  • 111 operators are able to dispatch ambulances when appropriate
  • Replaces the services provided by NHS Direct, which will end in June


111 line 'puts patients at risk'

The British Medical Association has called on the NHS to delay Monday's launch of the new non-emergency 111 service in England, saying the waiting times and quality of advice are putting patients' safety at risk.