What is the NHS 111 service?

  • For urgent medical help calls but not a life-threatening 999 emergencies
  • Unlike 999, the service only offers access to health services, with the police operating on their own 101 non-emergency helpline
  • 111 operators are able to dispatch ambulances when appropriate
  • Replaces the services provided by NHS Direct, which will end in June

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111 line 'puts patients at risk'

The British Medical Association has called on the NHS to delay Monday's launch of the new non-emergency 111 service in England, saying the waiting times and quality of advice are putting patients' safety at risk.