- For urgent medical help calls but not a life-threatening 999 emergencies
- Unlike 999, the service only offers access to health services, with the police operating on their own 101 non-emergency helpline
- 111 operators are able to dispatch ambulances when appropriate
- Replaces the services provided by NHS Direct, which will end in June
More top news
The live stage version of Peter Kay's Phoenix Nights has reportedly been cancelled after actor Ted Robbins collapsed on opening night.
The much-loved local character, who had lived on the city's streets for decades, died in hospital this week after falling ill.
Man City remain five points behind Chelsea in the Premier League title race after a 1-1 draw at Stamford Bridge