SSE record £10m mis-selling fine

Energy giant SSE is to be fined £10.5 million for mis-selling in what would be the largest-ever penalty imposed on a supplier, regulator Ofgem said.

View all 19 updates ›

Consumer Focus: SSE 'not a case of one bad apple'

Consumer Focus has welcomed Ofgem's decision to fine SSE for the "systemic failure" in its direct selling operations.

This is not a case of one bad apple or one rogue sales team. The problems at SSE affected the whole direct selling operation and represent a fundamental failure at one of our biggest energy companies.

Other companies have also broken direct selling.

This has been a stain on the energy market since the introduction of competition. While the situation has got better and many companies have decided to end doorstep sales, the recent history casts a long shadow and Ofgem are right to take this scale if action.

– Adam Scorer, director of policy at Consumer Focus

More on this story