SSE record £10m mis-selling fine

Energy giant SSE is to be fined £10.5 million for mis-selling in what would be the largest-ever penalty imposed on a supplier, regulator Ofgem said.

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Examples of misleading claims made by SSE

According to Ofgem, some of the misleading claims made on the doorstep, over the phone or in-store to customers by energy firm SSE were as follows:

  • Telling some customers that they would save money when in fact they were switched on to a more expensive contract
  • Saying that by switching to SSE they would be getting the full reductions they’re entitled to, “just like the government intended”.
  • Saying that other suppliers were putting their prices or that price increases were higher than they actually were.
  • Suggesting they could put them on a “preferred customer tariff… with no standing charge”, omitting that they would be charged higher first tier unit rates instead of a standing charge.

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