Incoming SSE boss wants to rebuild customers' trust

In February, SSE's incoming chief executive Alistair Phillips-Davies told ITV News' Business Editor Laura Kuenssberg that he wants to rebuild customers' trust in the energy company.

He pledged that if customer service at the company falls short, customers will receive £20 off their bills.

 Alistair Phillips-Davies
SSE's incoming chief executive Alistair Phillips-Davies Credit: Andrew Milligan/PA Wire

Read: Meet the energy boss who wants to give you money back

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SSE record £10m mis-selling fine

Energy giant SSE is to be fined £10.5 million for mis-selling in what would be the largest-ever penalty imposed on a supplier, regulator Ofgem said.