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SSE record £10m mis-selling fine

Energy giant SSE is to be fined £10.5 million for mis-selling in what would be the largest-ever penalty imposed on a supplier, regulator Ofgem said.

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SSE failures found at 'every stage of sales process'

Energy giant SSE is to be fined £10.5 million for mis-selling, Ofgem has announced.

The regulator said "misleading and unsubstantiated statements" were made to potential customers about prices and savings that could be made by switching to the energy provider.

The fine is the largest ever imposed on an energy supplier. Credit: Press Association

Failures were found at every stage of the sales process from the opening lines on the doorstep, over the phone, to the confirmation process which follows a sale.

Ofgem also found that SSE management failures led to prolonged and extensive misselling.

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