In order to restore trust in the energy market suppliers must comply with their obligations and play it straight with consumers.
Ofgem’s findings show SSE failed its customers, missold to them and undermined trust in the energy supply industry.
These failings did not just take place on the doorstep but also in the management of SSE. Ofgem’s fine reflects an absence of effective management control over energy selling.
Today’s fine sends a clear message to suppliers that Ofgem will hold to account those companies which fail to treat consumers fairly.
We speak to one of those who was actually doing the selling. He left the job because he found he had to 'take advantage of a human being.'
A guide to some of the options open to you as a consumer if you believe you have been mis-sold to by SSE or any other energy company.
Ofgem's £10.5m fine imposed on SSE is the biggest ever authorities have imposed on an energy supplier.