In order to restore trust in the energy market suppliers must comply with their obligations and play it straight with consumers.
Ofgem’s findings show SSE failed its customers, missold to them and undermined trust in the energy supply industry.
These failings did not just take place on the doorstep but also in the management of SSE. Ofgem’s fine reflects an absence of effective management control over energy selling.
– Sarah Harrison, Ofgem enforcement
Today’s fine sends a clear message to suppliers that Ofgem will hold to account those companies which fail to treat consumers fairly.